Millennial's are Changing the Restaurant Industry

     Most sources agree that the group known as Millennials started becoming adults around the year 2000, setting off a major shift in business as usual for the Restaurant industry. This group of now 18 to 34 year olds has launched and grew social media, gradually filling it with pictures and reviews of Restaurant's food and service. They became more conscious consumers seeking sustainability and more ethical food choices from fast food to fine dining and popularized “eating clean” and made feel good food terms such as “natural,” “whole,” and “organic” mainstream and a must-have for menus.

     Research indicates that the group’s restaurant spending is growing, and insight into their habits may help Restaurants earn a bigger share of that business.  They are changing the landscape of the industry and seeking to exceed the expectations of a very vocal and empowered consumer group.  

Taste Dominates

Whether it’s the segment of Millennials that is focusing more on taste and cost or the segments focusing more heavily on health and nutrition, the flavor of food matters.  This generation has high expectations for taste and isn’t afraid to let restaurants, friends, peers and followers know whether or not those expectations have been met.  Restaurants are now in a position to dominate when embracing fresher, more flavorful ingredients and creatively combining tastes and textures on the menu to maximize flavor profiles of both standard menu items and new choices.  Culinary creativity across segments is a must to deliver.  Whatever your guests are ordering, a nutritious option or an indulgence, a high-end sit down meal or a quick-serve combo, taste should dominate.

Healthy Redefined

One of the most talked-about characteristics of Millennials is their shifting perception of “healthy.”  In previous generations, the term may have equated to low-calorie or low-fat choices that lacked delicious appeal, but this is no longer the case.  Guests are increasingly following a more total diet approach with a focus on what they should be eating vs. what they shouldn’t be eating.  Today, consumers seeking healthier choices are often looking for:

• More Fruits and Vegetables on the menu.  Research indicates that many consumers in this age group are actively trying to eat more of these whole foods and are passing this habit on to their kids.  This trend ties in to other popular movements gaining momentum such as meatless options, ancient grains and healthier kids’ menus.  Many restaurants are now offering more plant-based choices and additional fruit and vegetable side options to meet guest expectations and position their brand as a choice that Millennials can feel good about.
• More Whole Foods.  “Transparency” and “eating clean” are both buzzwords for this group of guests.  Many Millennials now delve deeper into food choices to limit additives and more processed ingredients, increase organic choices and even avoid allergens in their diets.  Restaurants are rising to the challenge by offering an assortment of menu choices made with whole foods such as lean proteins, fruits, vegetables and whole grains, working with vendors to source less processed products and provide ingredient lists, allergens and nutrition information for guests.  Some brands are even going so far as to work with nutrition experts to provide the best choices for guests.  This shift gives guests the opportunity to make the best choices for their needs and lifestyle while Restaurants build trust in their brand.  
• More Sustainable Choices.  Many Millennials seek to eat more consciously than ever before, and this tendency has carried over to Restaurants.  In fact, local and sustainable changes make up many of the top culinary trends identified by the National Restaurant Association.  Tapping into the sustainability trend may start with small steps such as a handful of seasonal offerings and sourcing more local ingredients.  Some Restaurants are making more comprehensive moves to earn a reputation for sustainability with revamped décor, kitchen procedures and extensive menu choices all designed with the more eco-conscious consumer in mind.

     While there are still some traditionalists in the Millennial age group that may not follow the trends, many in the generation have begun to see food as a more powerful choice for health and wellness.  Faced with rising rates of obesity and diabetes that show little sign of slowing, an overload of health messages and information, and faster-paced, more stressful lives, this generation has taken a less clinical view of health.
 

     Restaurants can win with Millennials by offering an assortment of interesting, beautiful, flavorful and more healthful menu choices that guests can connect to personal wellness and a more balanced life.  It’s no longer as simple as calories or fat, good foods and bad foods.  Resonating with this group means offering menu choices that can help empower guests to live their best life.  

     Millennials have without a doubt changed the restaurant industry and how we do business, especially when it comes to health.  Restaurants big and small have an opportunity to connect with this group by using creativity and healthful ingredients to help them power their best lives.  In addition, menu labeling compliance can help restaurants shine through, not only through the taste and presentation of offerings but also through the nutrition information you provide.  Tap into this opportunity to help win Millennials.

How are you tapping into the trends to earn Millennials’ business?

 

An Organized Bar is a Profitable Bar

An Organized Bar can be a profitable Bar.  Behind the Bar is undoubtedly a cramped place to work, but it also affords the bar team the opportunity to truly own their space. From the way they organize themselves and their products to the grace required during service when in full view of guests, bartending demands both efficiency and cleanliness. The concept of “everything in its place,” a phrase often heard in the kitchen, is paramount to ensuring your bar area is inviting, sanitary, professional and, therefore, as profitable as it can be.

“Bars are like icebergs,” said bartender Chris Elford, who is opening two new bars in Seattle this year. “If you can see mistakes on the surface, things are seriously messed up underneath.” On the other hand, a bar that is gleaming in its cleanliness and organization showcases the talents of its staff, and can entice customers to saddle up for a front row view.

Customers might be surprised to learn that a well-organized bar is run much like a military outpost. The location of each bottle, glass and toolsl, as well as the procedures for making and serving drinks, must be analyzed thoroughly by management for the utmost effectiveness.

Prep for success

The first step is setting up for success. “Efficiency and speed, consistency of service, and attention to detail all revolve around being intentional with your organization,” Elford said. “The French culinary term for this is mise en place [which roughly translates as “everything in its place”] which basically means that things are going to be exactly where they need to be, every time you need them. This enables you to get faster at your job through muscle memory — much like a baseball pitcher moving his body the same every time. It takes something you used to think of consciously and makes it subconscious.”

Design your workspace so that you have the things you use the most closest to you “You want to move hands, not feet.”, Elford said. A bar with a robust cocktail program requires a setup that is not only intuitive, but also consistent.  By simply having your bar set up to reflect that will mean your staff can take fewer steps to accomplish each task.

“We keep our garnish, juice and batches organized and in logical order, so we have immediate and speedy access to them during service,” said Michael McAvena, beverage manager for Heisler Hospitality, which runs multiple bar and dining concepts in Chicago. “We ask that our bartenders set their wells up and maintain them in a similar fashion at each location, so if needed, someone can step in and assist them. During closing, we run standardized procedures so everything is clean and put back in the same place. This ensures that bartenders and barbacks are not wasting time to search for things.” And when it comes to smooth service and ensuring your guests are happy, every extra second counts.

Counting Cocktails

Operationally speaking, if your management team has ensured that the bar is organized smartly, that the staff is well trained, and that the product mix is appropriate for your concept, yet you are still having timing issues, analyzing the number of cocktails you offer could be the next logical step.

“I often recommend shortening the cocktail menu,” Elford said. “You'd be amazed how much neater things get when you are reaching for a few less ingredients each round.”

‘Reset to zero’

The crush of service can be an unwieldy beast to navigate. But no matter how busy things get, it’s imperative to ensure that your bartenders are working in a clean, efficient manner. Vincent Favella, bar manager at The Fourth and the Singl Lounge in the Hyatt Union Square in New York City, has an expression for this: “Reset to zero.”  “We like to use this phrase regularly,” Favella said. “If it plays in your head constantly, it forces you to do adopt it. Basically, if you start something, finish it, and keep all things straight and neat.”

Washing tools between the making of each drink and returning the bottles to their designated places may seem to slow things down, but in reality, it allows bartenders to find what they need without hesitation.  And if something goes missing?  “Don't let the guest see you panic,” said Elford. “Remember that no matter how busy you are, you can always give a smile and tell a waiting guest you'll be right with them.”

Be like a duck: Keep calm on the surface, but paddle like crazy underneath.

Establish a cleaning routine for tables as they turn over

 

First impressions are important, you don't want to give your Customers the wrong impression because your tables haven't been bused or your Restaurant is not clean.  Restaurants can get hectic, especially during peak service periods. Protect your guests and maintain a polished image by creating a front-of-house routine for cleaning tables and other food contact surfaces. Here are some tips for turning your plan into action:

• Select the right cleaning and sanitizing tools. Some establishments treat front-of-house surfaces by applying cleaning and sanitizing solutions, stored in designated buckets or Spray Bottle Solutions, to disposable towels. Others choose to use pretreated cleaning and sanitizing wipes. Pick the method that works for you.
• Reduce cross-contamination threats. Designate particular tools, such as a bucket of sanitizer, specifically for food contact surfaces; that bucket should not also be utilized in the cleaning of the trash area, which is not considered a food contact surface. Clearly labeling your tools and using disposable towels or wipes can curtail germ spread.
• Assign roles. During employee onboarding training, show employees your cleaning and sanitizing processes for front-of-house surfaces. Answer any questions they may have. Specify cleaning responsibilities for each staff role and your expectations regarding cleaning frequency. Food code requires establishments to clean and sanitize food contact surfaces after each use.
• Conduct ongoing reviews and training. Ensure employees conduct these procedures correctly and consistently; implement ongoing training and demonstrations specific to cleaning and sanitizing.

Strange Food Trends of 2015

     A lot happened in 2015.  In 2015 we saw a lot of stories, fittingly, about food. From new inventions like caffeinated peanut butter and chocolate slices, to new-to-us concepts like eating bugs, and strange food-preparation methods like making soup in a Keurig and eating at a restaurant without human workers, the foods of 2015 felt like they came straight out of the future.

     From the crazy (24-karat gold Kit Kats) to the depressing (Norovirus at Chipotle) to the completely bizarre (FATwater) in 2015, it can’t help but feel like we saw it all. Maybe all this food news means we can come away from the year with a heightened sense of awareness about our food supply, or maybe it just means, as a culture, we have finally taken our food obsession too far. But whatever we decide to take away from this year’s food inventions, let us not forget the highs and lows that brought us here, to the end of the journey of our crazy edible year.

Caffeinated peanut butter

Coffee and peanut butter are, to me, two good things that do not need fixing. Yet caffeinated peanut butter, otherwise known as STEEM, is doing just that. The food fusion aims at “providing a consistent release of sustained energy” through the naturally slow digestion of peanut butter. STEEM’s mission is to free you from the humanly distractions of hunger and fatigue in one convenient jar. And a lot of people got very excited about this when STEEM first came out, because apparently we have become too busy to be expected to drink coffee and eat breakfast at the same time. The whole sentiment seems kind of depressing, like we are eventually going to get to a place where we stop enjoying food entirely and sustain ourselves off grey scientific nutrient paste. Wait, that already happened last year…

Chocolate slices

These are really amazing and it’s hard to believe it took us this long to figure it out. And unlike chocolate spreads, you don’t even need to dirty a knife. Chocolate slices make you realize that anything really is possible, all while wondering what other foods we’re missing out on by not slicing… Anyone?

Activated Charcoal Juice

While 2015 saw no shortage of cold-pressed juiceries, this year we saw liquid bottles of inky black activated charcoal slowly start to replace 2014’s vision of quintessential health: the green juice. Activated charcoal has been traditionally used in medicine to treat poisonings due to its ability to prevent the absorption of chemicals inside the body. Today the juice world touts activated charcoal as the latest answer in our never-ending quest to rid the body of those pesky every day toxins that we seem unable to escape… until now?

Hangover curing salami

Serious Pig, a London-based craft meat business introduced the world to its first hangover curing salami this year. The salami allegedly works as a preventative measure and is supposed to be eaten while you’re still drinking. It boasts ginger and chili to combat the two common hangover symptoms of nausea and fatigue, and is appropriately called Hangover Cured. Ginger is known to help with nausea, and chilli is an endorphin booster, meaning that while there is no scientific evidence to Hangover Cured, eating some when you’ve had one too many could make you feel a little better in the morning. 

Bugs

Otherwise known as “the protein of the future,” TIME Magazine called eating bugs a food trend of 2015, and they weren’t wrong. While in 2014 we heard a lot of talk of eating bugs, the discussions were mostly centered around how gross and unrealistic the eating bugs would be. But in 2015, as we begun to better understand the meat industry’s impact on the environment, we watched bugs mature into a serious, sustainable food option. Gourmet bug recipe books and inventions like cricket flour and cricket chips helped some move past the creepy crawly factor, and we realized over two billion people around the world already consider bugs a dietary staple.

Super-elaborate milkshakes

Want a milkshake as big as your head and absolutely stuffed with all kinds of sweet goodies? I mean, who doesn’t. That’s why a tiny cafe in Australia called Patissez went crazy viral with pictures of their fully wonderful, if a tad over-the-top, milkshake creations. I mean, look at them!

Savory yogurt

Chef Dan Barber’s family farm in the Berkshires Blue Hill Farms, which supplies produce for Chef Barber’s famous farm-to table restaurants in New York City and Pocantico Hills, New York, brought savoury yogurt to our attention in 2015. Available in seasonal flavors like butternut squash, carrot, tomato, and beet, Blue Hill Farm’s savory yogurts turned Americans onto the idea that yogurt doesn’t have to be sweet. Chef Dan Barber is a long-time food environmentalist pioneer, and author of The Third Plate where he also argues eating less meat could help the environment. It seems Barber has his fingerprints all over the food trends of 2015.

24-karat gold Kit Kats

Nestle Japan’s Kit Kat Chocolatory sold its 1 millionth chocolate bar this year and released edible gold-plated Kit Kats to celebrate, giving us a real life Wonka experience.

Burger King’s black burger

Burger King’s infamous black burger, which originally launched in Japan, came to America this year just in time for Halloween. The charcoal burger was an intriguing mix of terrifying and exciting until we found out the dye used to turn the bun black caused people who ate the burger to poop green. Then it was just terrifying.

Keurig soup

You can now make chicken noodle soup in your coffee-making Keurig machine and I’m not sure we will ever recover from this. After the world realized how horrible Keurig’s K-cups are for the environment, the company had a horrible year sales-wise, eventually leading it to partner with Campbell’s in hopes of boosting sales by revitalizing their brand to include soup. Campbell’s marketing director Michael Goodman declared the innovation a “winning idea.” Time will tell if the people agree.

FATwater

FATwater is a 20 calories water beverage with two grams of medium chain triglyceride fat derived from coconut oil per serving. It was invented by the founder of Bulletproof Coffee, you know, the trend that has everyone adding butter and oil to their coffee in hopes of losing weight? FATwater bills itself as a type of sports drinks. But instead of the immediate energy boost you get from other sugary sports drinks, FATwater aims at providing sustainable energy that doesn’t cause you to crash, claiming to also be “more hydrating” than regular water. But some researchers have disagreed with FATwater’s claims, stating that the type of fat in FATwater doesn’t actually give drinkers any energy at all, and that water hydrates the body on its own just fine. That’s a relief, because at $35.95 for a 12-pack, switching to FATwater won’t come cheap.

Automats

While self-serve kiosks have been slowly creeping into fast food restaurants for a while, 2015 saw an entirely different type of service: no human workers. Restaurants with no visible human help are called automats, and began popping up in America in 2015. San Francisco saw its first automat in the form of Eatsa, a healthy fast-food eatery with no cashiers or wait staff, requiring customers to place orders on tablets and receive their food at self-serve cubbies. Some claimed the rise of automats is linked to the pressure to increase fast-food worker’s wages, but companies like McDonalds and Panera, who are starting to implement self-serve kiosks of their own, denied the two are related, claiming the new digitized workforce will allow them to have a bigger workforce in the kitchen. But some have prophesized that robots will soon be able to assemble food orders themselves. Either way, one thing is clear: the future is most certainly now.

 

Responsible Alcohol Service this Holiday Season

Make sure that your Servers Act responsibly with Alcohol this Holiday Season

Many Customers spend the Holidays with family and friends, and alcohol is often a part the celebrations. If people get caught up in the excitement, they may consume too much alcohol. Because of this, be especially vigilant when serving drinks during the holidays.




ServSafe Alcohol shares these tips for responsible alcohol service:

Take the time to talk to your guests. This will help you determine the purpose of their visit as well as their intoxication levels. If guests are determined to become intoxicated, you want to know about it. Continue talking to each guest throughout his or her visit.

Watch for changes. You can learn a lot about your guests’ intoxication levels by watching for physical and behavioral changes. Examples include:

• Being overly friendly, unfriendly, depressed or quiet
• Using foul language or becoming loud
• Drinking faster or switching to larger or stronger drinks
• Talking or moving slowly
• Staggering, stumbling or bumping into objects

Watch the count. Some guests may not show physical or behavioral signs of intoxication, so counting their drinks can help you keep track of their consumption. Each of these beverages contains approximately the same amount of alcohol and should be counted as one drink:

1 drink = 5 ounces of wine; 12 ounces of beer; 1½ ounces of 80-proof liquor; 1 ounce of 100-proof liquor

Avoid over-pouring. Over-pouring liquor makes it difficult for guests to accurately track their consumption. Follow drink recipes closely to ensure each drink contains the intended amount of alcohol. If your establishment allows you to free-pour, test your accuracy periodically by using a pour test.

Offer food and appetizers. This is one of the most important things you can do to prevent intoxication and boost Sales. Food helps keep alcohol in the stomach, slowing the rate alcohol reaches the small intestine where most of it is absorbed into the bloodstream. The best food items for this are those high in fat and/or protein. These items are not easily digested, which slows the movement of alcohol into the small intestine.

Offer water. Drinking alcohol can lead to dehydration, making guests thirsty and potentially prone to consume more alcohol than they normally would. You can help by offering water and appetizers with their drinks and refilling water glasses often. This will help keep the guest hydrated and can reduce alcohol consumption.

Put Spicy Foods on Your Menu!

 

Hot and Spicy Foods are on the Trendy list for 2016!  It may have started with siracha, but the demand for hot and spicy flavors in Restaurants and Supermarkets continues to grow as consumers demand more heat from a wider variety of sources. Chili peppers and spices from cayenne to cinnamon are bringing the heat to a range of foods and beverages, including main courses, snacks and even alcohol.

Jalapeno is the most popular spicy pepper on menus, followed by chipotle, according to Datassential MenuTrends. The market researcher found that operators are seeking to make spicy flavors more approachable by adding heat to a traditional, non-spicy sauce such as mayonnaise, ranch, vinaigrette or aioli.

This quest for heat goes hand-in-hand with consumers’ growing familiarity and sense of adventure concerning global cuisines, which often pack a much spicier punch than typical American fare. A recent survey by the National Restaurant Association found that 17% of consumers report eating seven or more cuisines on a monthly basis, and two-thirds eat a wider variety of ethnic cuisines now than they did five years ago. Italian, Mexican and Chinese are the top three cuisines in terms of familiarity, trial and frequency of eating, but Thai, Vietnamese and Southeast Asian are also gaining popularity with American diners.

Technomic named spicy flavors among its 10 top trend predictions for 2016, dubbing their surge in populairty “the sriracha effect.” The food research and consulting firm predicted that chefs will look to branch out from the ubiquitous chili sauce with other global ingredients such as ghost pepper from India; sambal from Southeast Asia; gochujang from Korea; and harissa, sumac and dukka from North Africa.

Beverage makers are burning out a niche with spicy drinks in both the alcoholic and soft drink categories. Non-alcoholic options are mainly juices that tout the functional benefits of spices such as cinnamon and turmeric. Cayenne, which gained popularity as a beverage ingredient thanks to cleanse-focused drinks, is now showing up in products that highlight its spicy flavor rather than its metabolism-boosting properties.

In US bars and liquor stores, the huge popularity of Fireball cinnamon-flavored whiskey has given way to other cinnamon liquors as well as spicier spirits that get their kick from chili peppers, the Wall Street Journal reported. Rogue rolled out a chipotle whiskey and Jim Beam is fighting Fireball with fire with its own cinnamon-infused Kentucky Fire.

How is the spicy trend impacting your menu or product line? Tell us about it in the comments.

 

Choosing the Right Commercial Slicer for You

There are a few questions you need to ask yourself before buying a Commercial Slicer to make sure you are spending your money wisely and it will function to the best of it's abilities.

What will you be slicing?

Understanding how you plan to use the slicer is just the first step in narrowing down your choices.

How many hours per day will you be using the slicer?

Most commercial slicers are designed for light, medium, or heavy duty use. Light duty units typically feature a ¼ HP motor and are fine for one to two hours of slicing daily. Medium duty machines typically feature a ½ HP motor and are designed for 2 to 6 hour of slicing per day. Heavy duty machines will likely feature a ½ -3/4 HP motor and are designed for continuous use.

Will you be slicing Cheese?

The moisture and consistency of cheese makes it difficult to slice. Light Duty slicers are NOT recommended for cheese. Medium duty slicers should be able to handle 1 to 3 hours of cheese slicing per day. Check the manufacturer’s specifications. Heavy duty slicers are recommended if you plan to do more than 2 or 3 hours of cheese slicing daily.

What is the largest diameter you will be slicing?

You need to make sure the slicer blade and carriage are large enough for the intended application. Most are designed to handle products from 7.5" up to 12" in diameter.

What is the thinnest slice you need?

Most commercial slicers will adjust to satisfy any customer’s needs. But if you plan to serve a large volume of paper thin artisan meats like salami, prosciutto, and pancetta, then consider a specialty slicer designed for that application.

Do you need manual or automatic slicing?

Automatic slicers are more expensive, but can pay for themselves in labor savings. They can also prevent repetitive motion injuries. High volume delis and supermarkets often use automatic slicers. Most automatic slicers will have a manual override for versatility and convenience.

What other features do you like?

Once you’ve narrowed down your choices to those commercial slicers that match your size and power requirements, you may want to look for a few other desirable features and benefits.

All commercial slicers come with safety features such as a blade guard and a pusher to hold the product while slicing. These protect fingers and hands. Some slicers may also include:

• A feature that requires the blade to be zeroed before the pusher or carriage can be tilted or removed,
• A safety restart switch.

Features that make cleaning and sanitation easier are also very desirable. Look for:

• a kick stand that holds the slicer up while cleaning beneath it,
• a carriage that tilts for easy cleaning,
• any removable parts that make cleaning easier (removable carriage, blade guard, blade and blade sharpener)
• switches and controls that are located outside of the area where meat juices can drip on them while slicing.

With answers to these questions you should feel better prepared to shop and select the commercial slicer that is right for your operation. If you need more information, visit the websites of the following manufacturers.